Published monthly, November 2003

 

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Software Deals Require More Than a Good Price


Before signing on the dotted line, look for some important terms and conditions that are often missing from contracts:

•
 Perpetual licenses
•
 Escrow clauses
•
 Audit protections
•
 Mergers, acquisitions and divestitures
•
 The right to change location, platform, operating system or database
•
 Service-level agreements (SLAs) and entitlements for maintenance
•
 Broad usage rights – parent, affiliates and subsidiaries

Learn more about contract negotiation. Click to attend the free Gartner Webinar, “Midsize Business Road Map for Selecting IT Vendors” now.

Reference:
Research Note
SMBs’ Software Deals Require More Than a Good Price
Publication Date: May 9, 2003
Author: J. Disbrow

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