Published monthly, November 2003
 

  Executive Interview
Raymond Laracuenta, Gartner’s
Principal Strategist for Small to
Midsize Business Research
At the recent Midsize Enterprise Summit, we spoke with Raymond Laracuenta, vice president and practice area director in Gartner Research about the state of the midmarket today, the current vendor interest level, and where this new rise in popularity may lead midsize businesses in the future.

How Web Services Adoption Assists
Service Organizations
Service organizations are frequently seeking new methods to achieve optimum productivity. And with new technologies such as enterprise services automation, every element of a service-based organization can be managed, monitored, controlled, measured, reported, benchmarked and improved to achieve maximum operational productivity and profitability.

 
 
Customer Relationship Management (CRM) for Midsize Businesses
By year-end 2004, 50 percent of today’s vendors focused on CRM suites for midsize businesses will merge, be acquired, leave the market or narrow their focus to an industry or, more likely, several subindustries. Which vendors, products and services are best suited for midsize business IT requirements?
 
Twenty Do's and Don'ts for Midsize Business Application
Vendor Selection
Midsize business CIOs that perform advanced planning before formally evaluating software vendors and their offerings will ensure that they are aligning solutions with business plans and be more successful in controlling the cost and quality of the application life cycle.
 
 

Cutting the Fat: Ultra-thin Clients and Zero Administration Branches Spell Lower Total-Cost-of-Ownership
A teller solution from the financial software specialist EPL is helping its customers to cut branch computing costs by up to 70 percent. Find out how.
 

 

..Subscribe
Continue to receive The Midmarket Report monthly --- register for your free subscription now! Click here.
Cutting the Fat: Ultra-thin Clients and Zero Administration Branches Spell Lower Total-Cost-of-Ownership
Twenty Do's and Don'ts for Midsize Business Application Vendor Selection
How Web Services Adoption Assists Service Organizations
 



Midmarket Perspective
Customer Relationship Management (CRM) for Midsize Businesses

Executive Interview
Raymond Laracuenta, Gartner’s Principal Strategist for Small to Midsize Business Research

Click here for past editions of The Midmarket Report

Questions or comments? E-mail
midmarket@gartner.com


©2003 Gartner, Inc. and/or its affiliates. All rights reserved.
Reproduction of this publication in any form without prior written permission is forbidden. Gartner and Vision Events, a Gartner company, are registered trademarks of Gartner, Inc. or its affiliates. Other brands and trademarks are the property of their respective owners. All rights reserved.