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Published bimonthly, September 2004
 

This month, Midmarket Report explores how IT decision-makers are dealing with critical issues like compliance, budget approvals, and the implementation of emerging technologies like Linux and IP telephony.
Compliance: The Midmarket’s 500 Pound Gorilla
Many Midsize businesses (MSBs) thought they weren’t big enough to have to worry about compliance. They’re learning that’s not the case.
 
 
Now is the Time for Converged IP Contact Centers
Properly planned and managed converged IP contact centers can yield substantial cost savings and significant flexibility to address strategic business initiatives.
 
How to get a “Yes” for Your IT Budgets: Show a Little Business Value
Enterprises that present decision-making bodies with hard data concerning the benefits of IT typically have much more credibility and an easier time procuring IT funds.
 
 
Want a Little Leverage? Install a Linux Server
Just mentioning serious evaluation of Linux to an ISV, Microsoft business partner or Microsoft itself may get better responsiveness and more favorable negotiated pricing.
 

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Getting to "Yes" at IT Budget Time

A Vendor’s View:
Converged IP Contact Centers

Leverage from Linux
Compliance: The Big Gorilla
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